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  • We are open! 8am-6pm Mon-Sat
  • 0210 201 0999
  • 2A Fairfax Avenue, Penrose, Auckland 1061
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FAQs

Frequently Asked Questions

At Kiwis Autos, we understand that you may have questions about our services, pricing, and what to expect during your visit. Here, we address some of the most common inquiries to help you feel confident in choosing us for your vehicle's care.

We provide a wide range of services, including routine maintenance, diagnostics, and specialized repairs for various vehicle types, including European and luxury cars. Our services include oil changes, brake repairs, engine diagnostics, and more. We pride ourselves on our attention to detail and commitment to quality, ensuring your vehicle receives the best care possible.

Our pricing is based on the specific services required, the type of vehicle, and the parts needed. We strive to offer competitive rates while ensuring high-quality service.

A standard comprehensive service typically takes between 2 to 4 hours. However, this can vary depending on what your specific vehicle requires. When you drop off your keys, our service advisor will give you a reliable time frame for pickup.

 

Yes, we stand by our work and offer warranties on many of our services and parts, ensuring peace of mind for our customers.

You can easily schedule an appointment by calling us directly or using our online booking system available on our website.

We accept various payment methods, including cash, credit cards, After Pay and electronic transfers, making it convenient for you to settle your bill.

Yes, we have courtesy cars available to keep you moving while your car is with us! Because they are highly popular, please make sure to request and reserve a courtesy vehicle at the time of booking your service.

We generally recommend a basic service every 6 months or 10,000 km—whichever comes first. Regular servicing keeps your engine running efficiently and catches minor wear-and-tear issues before they turn into costly breakdowns.

es! We provide comprehensive WoF inspections. If your vehicle requires any repairs to pass, we will provide a clear explanation and an upfront quote before starting any work.

A dashboard warning light can indicate anything from a loose gas cap to a serious engine fault. We recommend booking a diagnostic check with us as soon as possible so our technicians can read the vehicle’s error codes and prevent further damage.

Absolutely. We maintain absolute transparency with our clients. If our technicians uncover any unexpected issues during a service or diagnostic check, we will call you with a detailed breakdown of the required work and costs to get your approval before proceeding.

We use high-quality, reliable parts that meet or exceed original equipment manufacturer (OEM) standards. We can provide both genuine factory parts and premium aftermarket options depending on your budget and preference, ensuring your warranty remains intact.

Need more help? Contact our team.

Have questions about our services or pricing? We’re here to help! Expect transparent pricing and a thorough explanation of the services your vehicle needs during your visit.

Ready to Get Your
Car Sorted?

  • 0210 201 0999
Kiwis Autos is Your Expert Car Mechanic in Penrose. Your Dealership Alternative in Penrose, Auckland. We service cars from all across Auckland.
2A Fairfax Avenue, Penrose,
Auckland 1061

info@kiwisautos.co.nz
0210 201 0999
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